Support

Need help with Duonest, found a bug, or have an idea? We'd like to hear from you.

We usually reply within two business days. It helps to include your iPhone model, iOS version and what you were doing when the problem happened.

Common questions

How do I share a household?

Open the household, tap the people button at the top, and invite someone through Messages, Mail or a link. They need an Apple Account signed in to iCloud. You can give each person view-only or edit access.

Where is my data stored?

In your own iCloud account, using Apple's CloudKit. Shared households are stored in iCloud too, and only the people you invite can see them. See the Privacy Policy for details.

How do I connect my bank?

Open a household, tap the gear button for Settings, then Connect a Bank. Your bank login goes straight to Plaid, the service banks use for this — Duonest never sees it and can't move money. Bank sync is part of Duonest Premium.

How do I disconnect a bank?

In Settings, swipe left on the bank and tap Disconnect. This removes the connection from our bank service and from Plaid, and deletes its transactions from your iPhone. Expenses it already marked paid stay paid.

How do I cancel Premium?

Subscriptions are handled by Apple. On your iPhone, open Settings → your name → Subscriptions, choose Duonest and tap Cancel Subscription. Premium features stay on until the end of the period you've paid for.

How do I delete my data?

Swipe left on a household on the Households screen and tap Delete to remove it and everything in it from iCloud. Disconnect any banks first. To remove everything, delete the households, then delete the app. If you need help, email us.